Return Policy

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Return Timeframe

For consultation services, if you are not satisfied with our services, please contact us within 7 days of service delivery to discuss your concerns and potential resolution options.

For any physical products that may be offered in the future, you have 30 days from the date of delivery to initiate a return. Returns must be requested within this timeframe to be eligible for a refund or exchange.

Return Conditions

To be eligible for a return or refund, the following conditions must be met:

For consultation services: Contact us within the specified timeframe and provide details about your concerns
For physical products: Items must be unused, in original packaging, and in the same condition as received
Proof of purchase: You must provide proof of purchase, such as an order confirmation or receipt
Original packaging: Products must be returned in their original packaging with all accessories and documentation included

We reserve the right to refuse returns that do not meet these conditions.

Shipping Costs

The cost of return shipping depends on the reason for return:

Defective items or our error: We will cover the cost of return shipping
Customer change of mind: The customer is responsible for return shipping costs
Consultation services: Not applicable, as services are delivered digitally

Original shipping costs are non-refundable unless the return is due to our error or a defective product.

We recommend using a trackable shipping method when returning items. We are not responsible for items lost during return shipment.

Return Process

To initiate a return, please follow these steps:

Contact us: Email us at write-usY3mxs9K1m with your order number and reason for return
Receive authorization: We will review your request and provide return authorization if applicable
Prepare items: Pack items securely in original packaging with all accessories and documentation
Ship items: Send items to the return address we provide using a trackable shipping method
Confirmation: Once we receive and inspect the returned items, we will process your refund or exchange

Please do not send items back without prior authorization. Unauthorized returns may not be processed.

For consultation services, the process involves contacting us to discuss your concerns, and we will work with you to find an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

Consultation services that have been fully delivered and completed
Digital products or downloadable content
Items damaged due to misuse, abuse, or normal wear and tear
Items returned after the specified return timeframe
Items without proof of purchase
Items that have been modified, altered, or used in a way that affects their condition
Personalized or custom-made items

If you have questions about whether an item is returnable, please contact us before initiating a return.

General Legal Requirements

This return policy complies with applicable consumer protection laws, including:

Consumer rights to return defective products
Distance selling regulations where applicable
Right to cancel orders within specified timeframes
Refund obligations for unused products returned in original condition

Nothing in this policy affects your statutory rights as a consumer. If you are located in a jurisdiction with consumer protection laws that provide additional rights, those laws shall apply.

For customers in the European Economic Area, you have the right to withdraw from a contract for services within 14 days of conclusion, subject to certain exceptions for services fully performed with your consent.

Order Cancellation Policy

You may cancel your order under the following conditions:

Before service delivery: Orders for consultation services can be cancelled at any time before the service is delivered. Full refunds will be provided for cancelled orders.
After service delivery: Once consultation services have been delivered, cancellation requests will be evaluated on a case-by-case basis
Physical products: Orders can be cancelled before shipment. If the order has already shipped, it will be treated as a return

To cancel an order, contact us immediately using the contact information provided below. Cancellation requests must be submitted in writing.

If you cancel an order after payment has been processed, we will issue a refund to your original payment method within 14 business days of receiving your cancellation request.

Refund Procedure

Once your return is approved and we receive the returned items, we will process your refund:

Inspection period: We will inspect returned items within 5 business days of receipt
Refund processing: Approved refunds will be processed within 14 business days
Refund method: Refunds will be issued to the original payment method used for purchase
Refund amount: You will receive a full refund of the purchase price, minus any non-refundable shipping costs (unless return is due to our error)

For consultation services, refunds will be evaluated based on the extent of services delivered and your specific circumstances. Partial refunds may be provided if services have been partially delivered.

Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider's processing times.

If you have not received your refund within the specified timeframe, please contact us immediately.

Consultation Services

warmaromaia primarily provides consultation services related to PC assembly. Since our services are advisory in nature and delivered through communication and guidance, standard return policies for physical products may not fully apply.

However, we are committed to ensuring your satisfaction with our consultation services. If you are not satisfied, please contact us to discuss your concerns, and we will work with you to find an appropriate resolution.

Component Purchases

warmaromaia does not currently sell physical computer components. We provide consultation services only. Any components you purchase from third-party retailers are subject to the return policies of those retailers or manufacturers.

Contact Information

If you have questions about our return policy, need to initiate a return, or want to discuss a refund or cancellation, please contact us:

Email: write-usY3mxs9K1m

Please include the following information in your message:

Order number or reference
Reason for return or cancellation
Your contact information
Any relevant documentation or photos (for product returns)

We aim to respond to all inquiries within 2 business days. We will work with you to resolve any issues promptly and fairly.